Return & Refund Policy

Because eFoils are high-performance, high-value watercraft requiring technical calibration, our return policy regarding handed-over units is strictly defined below.

1. Handed-Over & Assembled eFoils

All eFoils that have completed our official handover process are classified as used goods and are strictly non-fully refundable for change-of-mind reasons.

Before you take possession of your equipment, our technicians conduct a comprehensive, multi-point pre-delivery inspection. This process ensures that:

  • The eFoil is fully assembled and structurally verified.

  • All batteries have been safely balanced and charged to 100%.

  • All mechanical hinges, latches, and seals are marine-lubricated.

  • A physical inventory check is completed with you.

By completing the handover inspection, you acknowledge that the equipment has been unboxed, fully prepared, tested, and accepted in perfect working condition. Once completed a full refund or exchange is no longer available if you simply change your mind.

2. Brand New, Unopened Items (Shipped or Non-Handed Over)

For items that have not undergone our professional assembly and handover process (e.g., unopened accessories, gear, or unboxed components shipped directly to you), we offer a 14-day return window under the following conditions:

  • The item must be completely unused, unboxed, and in its original factory packaging.

  • All seals, tags, and protective wraps must be unbroken.

  • The customer is responsible for all return shipping fees and assumes risk of transit damage.

  • Returns may be subject to a restocking fee to cover diagnostic testing upon arrival.

3. Statutory Consumer Rights & Manufacturer Warranty

This policy strictly governs "change-of-mind" returns and does not impact your legal rights regarding manufacturing defects.

  • Defects & Faults: If your eFoil experiences a technical or mechanical failure post-handover, it will be covered under our standard Manufacturer’s Warranty.

  • Resolution: In the event of a verified manufacturing defect, we will prioritize repairing the unit or replacing the faulty component (such as the battery, mast, or remote) rather than issuing a full vehicle refund.